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Location   

Birmingham / Remote

Type   

Permanent

Salary   

£20,000 - £30,000 per annum

Sector   

Development

Reference   

33362

Contact   

Max Sinclair-Kemp

Telephone

0203 397 4565


Junior Technical Author - Flexibility to work from Home

Salary - £20,000 - £30,000

A Technical Author is needed for a leading Fintech company that is rapidly expanding globally and offering an opportunity for an incredible career with a massive upward trajectory.

About the role:

The User Assistance Team creates and maintains online assistance for their products. The online assistance is used by their clients and colleagues to understand, configure and use their software. As a Junior Technical Writer, you will be responsible for updating the online assistance, ensuring that their users can access helpful, up-to-date information quickly and easily.

What you will be doing:

  • Writing user assistance
  • Writing product feature descriptions
  • Writing client-facing mailshots
  • Updating documentation in line with changes to the software
  • Updating project/regulatory information
  • Updating technical reference documentation
  • Updating internal team documentation
  • Working with solution delivery teams to understand what changes need to be made to the software and delivery timelines

What you will need to have:

  • A-Level in English (preferable) or have a demonstrable high level of written English / literacy
  • Competence with email, document, spreadsheet and messaging software.
  • Excellent standard of written English
  • Excellent verbal communication and interpersonal skills
  • The commitment to quality, attention to detail and a thorough and conscientious approach to work
  • The willingness to research and learn new topics
  • Having an ability to interpret technical terminology and produce literature for business users
  • Need excellent problem solving skills
  • Ability to be a quick learner
  • Having an analytical mind and inquisitive nature
  • Having a logical and structured approach to presenting information

If you think you would be a good fit for this role, please feel free to apply to the role directly or feel free to message me directly for a confidential chat.


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