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Location   

Manchester

Type   

Contract

Salary   

£300 - £350 per day

Sector   

Product Managers

Reference   

26207

Contact   

George Hirst

Telephone

0203 397 4565


Product Manager

 

A cline to mine based in Manchester is looking to on-board a Product Manager for an initial 5 month contract. This project is all round NICE, NICE is implementing MS Dynamics CRM for teams such as Enquiries Handling who field all general requests from the public and healthcare professionals. We are looking for a Specialist to assist with rolling out the CRM and provide a critical liaison between the team and the 3rd party support contract.

 

Essential Skills:

 

  • Experience of a range of techniques to elicit and analyse information from stakeholders to feed into requirements shaping
  • Experience of configuring MS Dynamics to integrate with SharePoint Online and the Office 365 Suite
  • Experience of mapping contact relationship management needs and translating into MS Dynamics configuration eg entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting
  • Experience of training users in MS Dynamics including developing training materials
  • Experience of providing first line support for MS Dynamics and liaising with 3rd party suppliers for resolution of user queries
  • Experience of creating and administering user group accounts, security and access permissions for MS Dynamics
  • Experience of creating clear documentation to support knowledge share and business continuity for the permanent team
  • Awareness of GDPR in context of information governance of processing, storage and retention of personal data of both employees and external stakeholders

 

Desirable Skills:

 

  • Experience of managing supplier relationships with 3rd parties
  • Understanding of MS Dynamics licensing models
  • Experience of balancing user needs with the art of the possible so that business teams optimize the benefits of using MS Dynamics

 

Role: Product Manager

Location: Manchester

Rate: £300/£350

Contract length: 5 months


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