Lead Incident Manager

A Lead Incident Manager is needed in a brand new role to build out the very first Incident Management team and practice for one of the world's leading FinTech businesses with millions of customers. You're right, this is the role you have been waiting for!

Consortia are delighted to be supporting one of the most influential Fintech businesses in the world in their search for a Lead Incident Manager, to build a brand new Incident Management function for an already established, customer-driven, global application support department. 

Reporting to the Head of Support, the Lead Incident Manager will use their past experience and knowledge to set the operating policies, SLAs, KPIs, and MI functionality. They will lead by example and ensure all incident management processes are followed through properly and efficiently by overseeing those involved in any reported incidents.

The Lead Incident Manager will ensure policies and procedures are effectively communicated and documented, and that the department is fully up to date with any changes in process and practice. Playing a critical role, they will work closely with other senior stakeholders to ensure successful service delivery across all supported platforms, and ensure the Incident Management practice meets all operating standards required to pass audits.

Essential Experience:

• Minimum 3 years experience as an Incident Manager - leadership experience is not essential but a nice to have
• Financial services background
• Experience of building an Incident Management department from scratch would be preferred but not essential
• Demonstrable experience of change management
• Global operating background highly desirable

If this role as a Lead Incident Manager interests you, please apply now!