1st/2nd Line Support Analyst

1st/2nd Line Support Analyst - Paddington, London - £200-225pd (Outside of IR35) - Onsite 5-days per week

Are YOU looking for an exciting role, working with cutting edge technology on a large implementation offering lot's of career progression?

A global FinTech client of ours is looking for a 1st/2nd line support analyst to join it’s multi functional team!

What you will be doing:

• Log all support calls reported via telephone, Email, Chat or walk-ups using our ITSM tool
• Administer and provide User account provisioning.
• Troubleshooting and diagnosing problems general IT issues
• Communicate clearly and professionally with our internal customers during support and training.
• Ensure all hardware and software setup for new employees is complete

You will need to have experience in some of the following areas:

• Supporting Google Workspace / G-Suite applications
• Jira (confluence, Service management, Trello)
• Support Audio / Visual set-ups
• Exposure to Azure or Google Cloud

If you think you would be a good fit for this role, please feel free to apply to the role directly or feel free to message me directly for a confidential chat.