Senior User Researcher

UX Researcher – UX & Content Audit | Fully Remote | Short-Term Contract (January Delivery)

Are you a UX Researcher with a strong eye for content, accessibility, and usability? Looking for a focused, short-term project to kick off your New Year?

A specialist consultancy working with a well-known non-profit in the identity, security, and compliance space is seeking a UX Researcher to lead a UX and content audit of a technical documentation platform. The goal? Improve usability, structure, and accessibility of a critical conformance suite used by technical users across banks, labs, and global partners.

What You’ll Be Doing:

• Conducting a UX and content audit of a documentation-heavy website used for guiding implementation of a secure identity product

• Reviewing technical content for usability, structure, and clarity – improving nomenclature, findability, and accessibility

• Delivering heuristic evaluations and best-practice recommendations grounded in user-centred design

• Optional: onboarding with the consultancy team in December and reviewing insights from stakeholder discovery and usability testing (if availability allows)

• Working autonomously and delivering audit outputs within January – this is a fixed-scope engagement

What’s On Offer:

• Fully remote and UK-based

• 2–3 weeks full-time commitment (approx. 10–15 days)

• Flexibility to review materials and get up to speed in December (1–2 days)

• Work with a highly respected consultancy on meaningful, standards-based work in the open banking and digital identity space

• Opportunity to shape the content and usability of complex technical products in preparation for large-scale adoption in 2025

What You’ll Need:

• Proven experience as a UX Researcher, ideally with exposure to content structure, accessibility, and information architecture

• Comfortable reviewing technical documentation and working in B2B or complex domains (identity, security, fintech or regtech a plus)

• Able to apply heuristic principles, conduct expert reviews, and communicate clear recommendations

• Confident working independently, hitting the ground running, and delivering within a constrained scope

• Availability to commit full-time in January, with some prep time in mid–late December

Apply if you are interested.