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London, City of London - Greater London




£400 - £500 per day


User Research




Ryan Ollerenshaw


0203 397 4565

A client of mine based in North London are looking for a Senior User Researcher to play a key role in their customer experience team, you will be working to generate the insight of the company needs and to build a clear picture of their users, and help them build a proposition and experience that they love.


The Senior User Researcher will work across three streams:


  • At the outset, to determine whether there is sufficient need to trigger the creation of a new service or feature for the proposition;
  • Throughout the process, to iteratively increase the team's understanding and inform their approach.
  • After the creation of the product, service or feature to determine whether it has been successful in its goals, and to learn from both what worked and what didn't.


What you'll be doing:


  • Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Planning and conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
  • Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
  • Working with product managers to devise appropriate research strategies to generate focused insights and to convert concepts into high-quality stimulus material
  • Designing, Scripting and analysing ad-hoc quantitative surveys
  • Applying knowledge of human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
  • Presenting findings and related design/business recommendations and customer insights to senior stakeholders and decision-makers
  • Managing day-to-day operations when needed with usability and market research agencies with accountability for schedules, value for money and deliverables
  • Promoting user-centred design principles and best practice within the research discipline and the wider company


Job Title: Senior UX Researcher

Rate: £400 - £500

Length: 3 months

Location: North London - Angel


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